Methods and Techniques provided by Members

We encourage our members to provide similar developments that they wish to share with all NBRRO members. Please submit your developments to .

Customer Service Methodology provided by Pam Davis

Director, Richland County Business Service Center, South Carolina

• Customer Service Program
• Comment Card box cover
• “Customer Service – Highlights Report”
• “Customer Service – Monthly Report”
• Two articles about performance measures for customer service:

Hyatt: Quantifying the Value of Customer Service
ICMA Performance Measures for Local Government Customer Service

• The “Blank Office Card” that customers fill out
• Spreadsheet for tracking citizens’ feedback (Excel file)
• Customer Service procedures